It was whilst waltzing through the streets of Bournemouth earlier this week where I came across one of the most effective examples of brand engagement I have seen in some time.
Inside Fat Face’s store in Bournemouth there is a cosy little alcove titled, “Share your adventures” where people are given the opportunity to write and pin-up one of their very own little stories. What made this campaign so clever was the way that it tapped into peoples’ need to self-disclose something about themselves, and not just something mundane or of ill worth but something that is very precious and endearing to them.
Take for example a short novel I came across written by a man called Daniel. Daniel wrote about how he married his wife on St. James’ Bay in Barbados and how they went swimming with turtles, watched baby turtles hatch whilst helping them to the shore and he tells us that they did this all before catching the Reggae Bus back home to tuck into a fresh fish dinner over a magnificent sunset.
Glancing at these epic stories I realised how successful Fat Face had been at getting its’ customers to become involved with the brand, even becoming a part of the brand and the values it stands for.
It is well known that self-disclosure is vital in order to maintain and develop good personal relationships and Fat Face was able to achieve so much by simply offering its’ customers a piece of paper and a pen.
What made this campaign even more special was how every post was personalised. Simple characteristics such as an individual’s handwriting, the funky shapes people had ripped their pieces of paper into and even the charming pictures people drew to accompany their stories’ endings, all made the posts even more special. It had an authenticity that no digital campaign could ever muster and I’d like to think that in these economic times, advertisers and marketers will return to such powerful ways of communicating with their customers.